Keeping Your Staff: Retention Strategies that Work – InnFocus Summer 2018

The following article was originally published in InnFocus magazine, Summer 2018 Edition. See it online at: by Veronica Lyver William Kahn, a professor of Organizational Behavior at Boston University’s Questrom School of Business, wrote “Psychological Conditions of Personal Engagement and Disengagement at Work” in 1990. He found that for an employee to feel engaged, they had to: Feel that their work was meaningful and made a difference Feel valued, trusted, and respected Feel secure and self-confident In other words, the more an employee feels part of a community, the more likely it is that they are engaged with what they do. It seems quite simple, but it’s surprisingly easy and common to overlook these factors. The changes to the job … Read More

Tips to Recruit & Retain Staff: Create a Great Employee Experience – The Publican Summer 2018

The following article was originally published in The Publican magazine, Summer 2018 Edition. See it online at: by Heather Johnson Recruiting and retaining good employees is challenging and will likely become more difficult as the workforce ages and is replaced by younger employees with different outlooks on work. This new outlook is often referred to as “employee experience”. For years businesses have been focusing on creating the right customer experience and now need to spend an equal amount of time developing the employee experience. Simply put, this means focusing on the employee touchpoints at work, and how those affect the employee’s thinking and attitudes and lead them to behave in specific ways. Many organizations are now putting the employee first … Read More

Improving Health and Safety in the Workplace – The Publican Spring 2018

The following article was originally published in The Publican magazine, Spring 2018 Edition. See it online at: by Dorothy McEwan A safe workplace is a great workplace—the adage is enduring for a reason. Creating and maintaining strong health and safety programs shouldn’t just be about compliance with governing bodies; employers should strive to be leaders in the protection of their employees. When done right, these programs offer a wide range of benefits to the employer such as preventing injury and disease, controlling and identifying hazards, limiting the financial losses resulting from injury and disease, and much more. Most importantly, it indicates to employees that you care about them. Planning The easiest way to stay accountable in promoting a safe workplace … Read More

The Art of Deduction: An Employer’s Guide to Deductions – The Publican Winter 2017

The following article was originally published in The Publican magazine, Winter 2017 Edition. See it online at: by Dorothy McEwan Employers often feel the pressure to recoup business costs when things happen that are out of their control: theft, damage, breakage, poor quality of work, etc. To protect themselves, many employers institute policies that are funded by their employees. These can take many forms, but are most commonly things like dine and dash funds, breakage, uniform rentals, and administration fees. As tempting as these are, they are illegal. The Employment Standards Act is clear that “employers cannot require that an employee pay for any portion of an employer’s business cost”. Theft, damage, uniforms, and dining and dashing are all considered … Read More

Path to Promoting From Within – InnFocus Fall 2017

Many organizations make internal promotions a business strategy. The large hotel brands I have proudly represented throughout my career made developing talent from within a business priority. Internal promotions are something this industry does extremely well. If you ask most General Managers, they will happily tell you they “grew up” in the business. Investing in people as though they are your greatest asset is what will truly set your operation and your career apart.that consists of possible next steps (sometimes even 2 or 3 steps); (3) write a development plan that develops, mentors, invests in them; and (4) execute your plan … Read More