In HR, we deal with many upset people. Perhaps, it is not a daily occurrence, but it is fairly frequent. This video will give you some tips on how to deal with a variety of situations, such as:
– “My leader is an a**hole… RIGHT?”
– You: “Look at my nice presentation about [policy].”
– Employee: “We don’t want to talk about that, let me tell you about 🧨!”
– “My compensation is so unfair compared to…”
As HR, we need to deal with the issue, but we also need to arm ourselves to deal with the situation in a professional manner and bring back some calm. As Roxanne Derhodge points out, when people are emotionally worked up, they stop using the reasoning brain. Everyone must know what I am talking about because it happens to all of us.
Roxanne is registered psychotherapist, corporate consultant, keynote speaker, trainer and author. She has her own podcast called Authentic Living with Roxanne.