I am a bit tired of how HR uses retention to justify everything from benefits and employee relations to our budget and training. And… I might be somewhat out-of-line.

This is why I went looking for someone to talk to about turnover and retention and found Cara Silletto, Chief Retention Officer at Magnet Culture. She is a retention expert and speaker, and wrote a book on it. She says:

“People join organizations and quit their bosses.” The tired cliche (or at least it’s ‘tired’ in my mind) is at least partly true. What might be more accurate, is that managers can do a whole lot to drive down turnover.

Managers play the biggest role in retention so anything we can do to support their skills and capacity is likely to have retention benefits.

What constitutes high turnover depends on the role. However, on average, tenure is decreasing regardless of the role.

Once again… recognition. It comes up again and again across so many of my interviews.

Find Cara at www.magnetculture.com.

Find Andrea for HR consulting in Western Canada at www.thehrhub.ca.

The post How to Retain Employees: Support Managers appeared first on HR West Consulting - Elevating Success.

I have been to sooooo many presentations where the presenter says “and this will increase retention!!!” as a selling feature for their product or initiative. But will it?

Actually, it might if it improves management quality. This was the main point of my conversation with Cara Silletto, Chief Retention Officer of Magnet Culture. She wrote a book called “Staying Power” and helps companies address retention. She said:

Too many leaders conveniently attribute employee departures to the character flaws of their employees: “They just want a buck more an hour!” Sorry. Not true. Their own behaviour has a much bigger impact than they want to believe.

Leaders need to listen to their employees. Ask questions and don’t defend.

Your new employees have the highest flight risk especially in low-pay positions. Retention efforts here may have a big impact!

TRY not to give new employees the crap work and crap equipment.

Find Cara at www.magnetculture.com.

Find Andrea for HR consulting in Western Canada at www.thehrhub.ca.

The post Why Good Employees Leave (And How to Keep Them) appeared first on HR West Consulting - Elevating Success.